Shipping Policy

At EVOWA, we are committed to processing and delivering your orders as quickly and efficiently as possible. Please carefully review our shipping policy before placing your order.
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Last updated: April 2025

1. Order Processing Time

2. Information We Collect

3. Shipping Destinations

4. Estimated Delivery Times

5. Shipping Costs

6. Tracking Your Order

7. International Orders, Customs & Duties

8. Delayed, Lost or Missing Shipments

9. Incorrect Shipping Information

10. Changes to This Shipping Policy

1. Order Processing Time
  • Orders are typically processed and shipped within 1-3 business days after payment is successfully received.
  • Processing times may be slightly extended during peak sales periods, holidays, or promotional events.
  • Orders placed on weekends or public holidays will begin processing on the next business day.

2. Fulfillment Centers
  • Orders are fulfilled from partner fulfillment centers located in the United States and select international locations.
  • Fulfillment centers are strategically selected to optimize delivery speed based on the customer’s shipping destination.

3. Shipping Destinations

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • European Union countries (select)
  • Australia
  • Other select international destinations

If your country is not available at checkout, unfortunately, we do not ship to that location at this time.

4. Estimated Delivery Times

Destination

  • Estimated Delivery Time (After Processing)
  • United States (3–7 business days)
  • Canada (5–10 business days)
  • United Kingdom (5–12 business days)
  • European Union (5–14 business days)
  • Australia & International (7–21 business days)

Delivery times are estimated and may vary depending on location, customs, carrier delays, and seasonal factors.

5. Shipping Costs

Shipping charges are calculated at checkout based on destination and order value.

Free shipping promotions may apply to qualifying orders during special offers or campaigns.

6. Tracking Your Order

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for your tracking information to become active after shipment.

7. International Orders, Customs & Duties
  • International shipments may be subject to import duties, taxes, and customs clearance fees.
  • These charges are not included in your purchase price and are the responsibility of the customer.
  • Customs policies vary by country; we recommend consulting your local customs office for more information before placing an international order.

8. Delayed, Lost or Missing Shipments

While we work closely with our shipping partners to ensure timely delivery, EVOWA is not responsible for delays caused by:

  • Carrier delays
  • Customs clearance delays
  • Incorrect or incomplete shipping addresses provided by the customer
  • Weather events or force majeure circumstances

👉 If your order appears significantly delayed or lost, please contact our support team at contact@evowa.com and we will assist you in resolving the issue.

9. Incorrect Shipping Information
  • Please ensure that all shipping information is correct at the time of purchase.
  • We are not responsible for orders shipped to incorrect or undeliverable addresses due to customer error.
  • If you realize a mistake after placing your order, please contact us immediately. We cannot guarantee changes if your order has already entered processing.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.